The topics covered in this session are:

• Jen introduced to everyone her special guest speakers for today’s session, Codi Quick and Mark Zalewski. Codi had a brief introduction on herself and on how she built her VA business. Mark shared that getting VA’s or partnering an agency like Codi to work on their routine tasks in their business may give them benefits.
• Jen discussed the challenges she had before she ended up making the decision to get help from an outsourcing agency. Having documentation or checklists set in place eases the onboarding process of a new team member who will work for your business. You can grab Codi’s free checklist here: https://nams.ws/QBR
• Collaboration or trust between you and your VA’s should exist and must have a better relationship in terms of communicating and making your business better. Expectations should be set properly and must have a total alignment with the person/s doing your business tasks, otherwise, it can be your biggest disappointment. Codi also shared why she ended up choosing a US-based team as opposed to getting anyone different from her timezone.
• Insiders member Keith Watson raised some questions on how to reach out with your VA team and Codi gave brief answers to it. Communication is the key to streamlining your business processes and solving any issues. Insiders member Art Remnet also pointed out the cost entailed in outsourcing and Mark shared his thoughts on this.
• Codi shared what she was doing prior to venturing into VA agency business. She also shared how big her staff is and how they were able to support her 27 existing clients. Finding the right person with a certain skill set that matches your need is really important.
• David shared really quick on how making a relationship work with your outsourcing company. Relationships that you build with your people play an important role in the long term business success. Your revenue directly relates to your customer experience.