The topics covered in this session are:

• In this call, we’re still talking about outsourcing but we’ve been focused so far on determining whether you need to outsource a person or if you can use a tool.
  
• We’re also going to start focusing on what to do when you realize that you need a person.
  
• These are the questions that you’ll need to consider: How do you actually find someone? How do you create the application process? What if you know what you need done but you don’t have the skills to actually create the processes to do the job? How do you create job requirements?
  
• Insiders Darren has been working on conversions for a couple of weeks and we took a closer look at his numbers